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Privacy Policy
This Privacy Policy explains how The Clubhouse Casino may collect, use, store and protect information about players and visitors to its website. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and operational purposes. By using the website, creating an account or contacting us, you acknowledge that your information may be handled as described below.
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Information we may collect
The information collected will depend on how you use The Clubhouse Casino. Some information is provided directly by you, while other information may be created or collected when you use the website, access your account or complete a transaction. We seek to collect information that is reasonably necessary for providing casino services, maintaining a safe platform and meeting applicable obligations.
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Account and identity details
When you register or use an account, we may handle details such as your name, date of birth, contact information, username, account preferences and login-related information. We may also collect information needed to confirm that an account belongs to the correct person and that the person using the service meets any applicable age or eligibility requirements.
Verification and compliance information
To support identity checks, anti-fraud controls, responsible gaming processes and other compliance requirements, we may request verification documents or related information. This can include documents or details that help confirm identity, age, residence, source of funds or account ownership. We handle such information carefully and restrict access where appropriate.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment information may also be processed by external payment providers. We do not need to receive or retain every detail held by a payment provider, and payment processing may be subject to that provider's own privacy terms.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, access times, pages viewed and general interaction data. We may also use cookies and similar technologies to remember preferences, support essential website functions, improve performance and understand how the website is used.
Communications and support information
If you contact support or otherwise communicate with us, we may keep the information needed to respond to your enquiry, verify your account, investigate an issue and maintain a record of the interaction. This may include the content of messages, account details and information you choose to provide.
How we use information
Personal information may be used for the purposes connected with operating The Clubhouse Casino and providing a secure, reliable service. The way information is used will depend on the type of information and the circumstances in which it was collected.
- To create, maintain and administer player accounts.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, eligibility and account ownership.
- To detect, prevent and investigate fraud, suspicious activity, abuse and attempts to compromise the website.
- To meet legal, regulatory, taxation, financial crime prevention and record-keeping obligations that apply to the service.
- To provide customer support, respond to questions and resolve complaints or technical problems.
- To monitor website performance, improve functionality and maintain the security of systems and services.
- To support responsible gaming measures, including identifying or responding to activity that may require attention.
- To send service-related notices, account messages and other communications necessary to manage the relationship with you.
- To send marketing communications where permitted and where you have provided any consent that may be required.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law. Where we rely on consent for a particular activity, you may withdraw that consent as described below. Withdrawing consent does not affect processing that is permitted or required on another lawful basis, such as providing a service you have requested, preventing fraud or keeping records required by law.
Cookies, sharing and information security
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on your device when you visit a website. We may use essential cookies to support account access, security and core website functions. Other cookies may help remember preferences, measure website use or improve content and performance. You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
When information may be shared
Information may be shared where reasonably necessary to provide the service or meet our obligations. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support services, security and fraud prevention services, professional advisers, or other service providers acting on our instructions. We expect service providers to handle information appropriately and only for authorised purposes.
Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, or to investigate suspected fraud, unlawful activity or a breach of website terms. If the website or related operations change, information may be transferred as part of that change, subject to applicable privacy requirements.
Security and overseas handling
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and notify support promptly if they suspect unauthorised account activity.
Depending on the services used, information may be accessed or processed by providers located in Australia or other countries. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling. Access to information is limited to people and providers who need it for an authorised purpose.
Your privacy choices and data rights
Subject to applicable requirements and reasonable verification, you may ask about the personal information we hold about you and how it is handled. You may also ask us to correct information that is inaccurate, incomplete or out of date. In some circumstances, you may request deletion of your personal information or ask us to stop using it for a particular purpose.
To exercise your privacy rights, request access to your information, request correction or deletion, or withdraw consent to marketing communications, contact support@theclubhouse-casino.site. Please include enough information for us to identify your account and understand your request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.
A request to delete information may not always be accepted in full. Some records must be kept for a period required by law, even after an account is closed. We may also need to retain limited information to prevent fraud, resolve disputes, protect the website, establish or defend legal claims, or maintain an audit trail. Where information must be retained, it will be protected and used only for the relevant purpose.
You can opt out of marketing communications by using an unsubscribe option included in a marketing message or by contacting support@theclubhouse-casino.site. Service messages relating to your account, security, transactions or important changes may still be sent because they are necessary for operating the service.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date it is published, unless a different date is stated. We encourage players to review this page periodically so they understand how information is handled.
If you have a question about this Privacy Policy or wish to make a data request, contact support@theclubhouse-casino.site. We will consider your request and respond in accordance with applicable privacy requirements.
