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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use The Clubhouse Casino website and related services. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should stop using the website.
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1. General conditions
These terms apply to your access to and use of The Clubhouse Casino, including the website, account area, games, promotions, payment features, customer support functions and any other related service made available through the site. They should be read together with any additional rules, notices, promotion terms, privacy information and responsible gambling information displayed on the website.
Review contents
The Clubhouse Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security improvements, operational needs or the introduction of new services. The updated version will apply when it is published or otherwise made available, unless a different effective date is stated. You should review this page regularly. Continued use of the website after a change means that you accept the revised terms.
You are responsible for ensuring that your use of the website is permitted under the laws that apply to you. Gambling laws can differ between Australian states and territories and may also apply differently depending on where you are physically located. The website must not be used where online gambling or access to the relevant service is unlawful.
Eligibility
You must meet the minimum legal age and any other eligibility requirements that apply in your location before using gambling services. You must not access or use the website if you are under the legal gambling age, are prohibited from gambling, are subject to an exclusion or self-exclusion arrangement, or are otherwise unable to enter into a binding agreement.
- Use the website only for your own personal and lawful purposes.
- Provide information that is accurate, complete and current when requested.
- Follow all applicable laws, regulations and instructions displayed on the website.
- Do not use the website on behalf of another person or permit another person to use your account.
- Tell us promptly if information connected with your account changes.
2. Accounts, identity and security
Some features may require you to create and maintain an account. During registration or at a later stage, you may be asked to provide information used to verify your identity, age, location, payment method or eligibility. We may request supporting documents or additional information where necessary for compliance, fraud prevention, security, responsible gambling or account administration.
You must not create duplicate, misleading or fraudulent accounts. An account must be registered in your own name and used only by you. You remain responsible for keeping your login details confidential and for activity carried out through your account, except where activity results from a failure on our part to protect the service. If you believe that someone has accessed your account without permission, change your credentials where possible and contact support through the available website channel.
We may refuse registration, restrict access, suspend an account or close an account where we reasonably consider that information is inaccurate, verification has not been completed, the account is being misused, the law requires action, or these terms have been breached. We may also take steps to protect the website, other players and the integrity of games.
Verification and compliance checks
Checks may be performed before, during or after your use of the services. These checks can include age and identity verification, payment verification, location checks, source-of-funds enquiries and reviews of unusual or suspicious activity. An account or transaction may be placed on hold while a review is completed. You must cooperate with reasonable requests and provide documents that are genuine, legible and current.
You must not attempt to bypass location controls, verification procedures, account restrictions, self-exclusion arrangements or other safety and compliance measures. The use of false information, another person's payment method, automated tools or technical methods designed to interfere with the website may result in restriction, suspension or closure.
3. Deposits, play and withdrawals
Available payment methods, minimum or maximum transaction amounts, processing requirements and any applicable conditions will be shown on the website or during the relevant transaction. You should check those details before making a deposit. You are responsible for ensuring that the payment method is authorised for your use and that sufficient funds are available.
Funds must not be deposited for unlawful purposes, to support another person's account or to disguise the origin of money. We may reject, delay, reverse or review a transaction where required for security, compliance, payment processing or responsible gambling reasons. You may be asked to verify a payment method before funds can be used or withdrawn.
Games are provided for entertainment and involve risk. You should only play with money that you can afford to lose. Game outcomes are determined by the relevant game system and are not guaranteed. Past results, displayed statistics or previous wins do not predict future outcomes. You should never chase losses or treat gambling as a way to earn income.
Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any lawful restrictions. Funds may be returned through an approved method and may not always be sent to a different person or unrelated account. Processing times can vary according to the payment provider, verification requirements and other operational factors. Any available conditions will be presented before or during the request.
Promotions and offers
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, entry requirements, expiry, wagering or play conditions, withdrawal rules and any restrictions that apply. If there is an inconsistency between promotional terms and these general terms, the specific promotion terms will apply to that promotion to the extent of the inconsistency.
You must not abuse an offer, manipulate a promotion, create accounts to obtain an unintended benefit or use another person's details to qualify. An offer may be withdrawn, corrected or refused where there is an obvious error, suspected abuse, technical issue or legal reason.
4. Responsible use, website rules and liability
The Clubhouse Casino supports informed and responsible gambling. Tools or information may be available to help you set limits, take a break, restrict access or request self-exclusion. If gambling is becoming difficult to control, use the available responsible gambling options and seek independent support. A request for self-exclusion or account restriction should be made through the support channel shown on the website. You should not attempt to open another account or use another person's account during a restriction period.
You must use the website in a fair, respectful and secure manner. You must not upload harmful code, interfere with systems, scrape or copy content without permission, attempt unauthorised access, exploit a technical fault, harass staff or other users, or use the website to distribute unlawful, misleading or offensive material. We may remove content or restrict access where necessary to protect the service and its users.
The website may be unavailable from time to time because of maintenance, updates, communications issues, payment provider interruptions, software faults or circumstances outside reasonable control. We do not promise that the website will always be available, uninterrupted, secure or free from errors. If a technical issue affects a transaction or game, we may investigate the issue and take a reasonable corrective action consistent with applicable requirements.
Information on the website is provided for general information and entertainment. We aim to keep it accurate and current, but content may contain errors, omissions or changes. Nothing on the website should be treated as financial, legal or personal advice. You are responsible for deciding whether to use the services and for obtaining independent advice where appropriate.
Suspension, closure and complaints
You may stop using the website at any time and may request account closure through the available support channel. We may suspend or close an account where permitted or required by law, including for a breach of these terms, failed verification, suspected fraud, payment concerns, responsible gambling reasons or risks to the integrity of the service. Closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, investigations or lawful record keeping.
If you have a complaint, contact support through the current channel provided on the website and include enough information for the matter to be reviewed. We may ask for further details or documents. Complaints will be handled in accordance with applicable requirements and relevant internal procedures. Nothing in these terms limits any rights or protections that cannot lawfully be excluded under Australian law.
To the extent permitted by law, The Clubhouse Casino is not responsible for loss caused by events outside reasonable control, misuse of an account, inaccurate information supplied by you, interruption of communications or unauthorised access resulting from your failure to protect your credentials. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights and protections available to you.
