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Responsible Gaming
The Clubhouse Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or cope with stress. Before you play, understand the risks, set boundaries that suit your circumstances and only gamble with money you can afford to lose.
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Gamble for entertainment
Gambling involves risk, and every bet can result in a loss. There is no guaranteed strategy, system or outcome that can make gambling profitable. Past results do not predict future results, and a game that has not produced a win for some time is not necessarily more likely to win next. Similarly, a previous win does not make another win more likely.
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Treat gambling as a form of entertainment with a cost, rather than as an opportunity to earn income. Decide what you are comfortable spending before you start and avoid exceeding that amount. Your gambling budget should be separate from money needed for rent or mortgage payments, food, bills, savings, education and other essential expenses.
- Only gamble with your own money and never use borrowed funds or credit intended for essential expenses.
- Set a time limit as well as a spending limit before playing.
- Take regular breaks and avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
- Do not chase losses by increasing your bets or continuing to play after reaching your budget.
- Remember that you can stop at any time, whether you are winning or losing.
- Keep gambling separate from work, family responsibilities and other important commitments.
A win is not a reason to increase your usual budget, and a loss is not a reason to keep playing. If gambling stops feeling enjoyable or starts affecting other parts of your life, take a break and consider seeking support.
Set limits and stay in control
Planning ahead can help you maintain control over your gambling. Consider the amount of money and time you are prepared to spend before each session. Where account tools are available, use them to manage deposits, spending, session time or access to gambling services. Limits are most effective when they are realistic, set before you play and not changed impulsively.
Practical steps
- Work out a gambling budget based on your disposable income and personal circumstances.
- Choose a maximum amount and period that you can comfortably manage.
- Record your gambling activity so you can see how much time and money you are spending.
- Use available account restrictions, breaks or self-exclusion options if you need help stopping.
- Review your behaviour regularly and reduce or stop gambling if it is becoming difficult to manage.
Do not rely on gambling wins to pay bills or recover financial losses. Avoid borrowing money, selling possessions or asking others for funds to continue gambling. You can also consider practical protections such as removing saved payment methods, using banking controls where available and asking a trusted person to support your plan.
If you share finances with a partner or family member, consider how your gambling may affect them. Open communication and an agreed household budget may help reduce conflict and make spending easier to monitor.
Recognise signs of concern
Problem gambling can develop gradually, and a person may not notice the change at first. Concern may arise when gambling takes priority over responsibilities, relationships or wellbeing. You do not need to wait for a crisis before asking for help.
- Spending more time or money gambling than you intended.
- Trying to win back money after a loss or feeling unable to stop.
- Increasing bet amounts to achieve the same excitement.
- Feeling restless, irritable or preoccupied when not gambling.
- Hiding or minimising gambling activity, losses or account transactions.
- Borrowing money, missing payments or experiencing financial stress because of gambling.
- Neglecting work, study, family, health or social commitments.
- Gambling to escape problems, loneliness, anxiety, low mood or other difficult feelings.
- Feeling guilt, shame or distress after gambling, but continuing to play.
These signs do not prove that someone has a gambling disorder, but they may indicate that a break or professional support would be helpful. Speak with someone you trust and consider contacting an Australian gambling support service or a qualified health professional. Support is available for people who gamble as well as their family members and friends.
If gambling feels unsafe or overwhelming
Stop gambling and take immediate steps to create distance from it. Log out, use available exclusion or restriction tools, remove access to available funds where possible and tell a trusted person what is happening. If you feel at risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in Australia immediately.
Age, account safety and self-exclusion
Gambling is only for people who meet the applicable minimum legal age. Minors must not create an account, access gambling services or use another person’s account. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites, devices and payment methods.
- Keep your account username, password and verification information private.
- Do not allow another person to use your account or place bets on your behalf.
- Use device security, password protection and updated software to help prevent unauthorised access.
- Contact the operator through the available support channel if you believe your account has been accessed by someone else.
- Check account activity and payment records regularly.
If you decide that you want to stop gambling, use the self-exclusion or account closure options available through the service. A self-exclusion request should be treated seriously, and you should not open another account or try to bypass an exclusion. Where relevant, restrictions may apply according to the operator’s procedures and applicable Australian requirements.
Responsible gaming tools can support your decisions, but they cannot remove the risks of gambling completely. You remain responsible for choosing whether to gamble and for staying within your personal boundaries. The Clubhouse Casino may also take steps in line with its policies and legal obligations where there are concerns about account use, age, identity, safety or gambling behaviour.
Support and further information
If you are concerned about your gambling, support is available across Australia. You can seek confidential advice from a recognised gambling help service, speak with your doctor or mental health professional, or contact a local counselling provider. Family members and friends can also seek advice about how to support someone who may be experiencing gambling harm.
When seeking help, explain what has been happening, how often you gamble, how much you spend and whether gambling is affecting your finances, relationships, work or wellbeing. You do not need to have all the answers before contacting a service. A trained professional can help you understand your options and make a plan that fits your situation.
This page provides general information and is not medical, financial or legal advice. Gambling laws, available services and account controls may vary depending on your location and circumstances. Always check the current requirements that apply to you and use reputable Australian support resources.
